Delivery Information

Expedited / 24 hour delivery

Certain stock items are available on a next day service or via Special Delivery. If you would like to use a next day or Special Delivery service please phone to order & we will upgrade the delivery for you. Please contact us for expidited delivery costs. Saturday delivery can also be arranged for an extra cost.
NOTE: This service is currently only available for phone order placed before 12.00 noon.

Standard delivery

• A1. Orders under £9.99 (Ex VAT) postage is £2.99
• A2. Orders between £10.00 – £29.99 (Ex VAT) postage is £3.99
• A3 Orders between £30.00 – £99.99 (ex VAT) postage is £4.99
• A4. Orders over £100 (Ex VAT) postage is FREE.

Note: Standard / FREE delivery only applies to England, Mainland Scotland & Wales. Northern Ireland, Scottish Highlands and Islands deliveries may be subject to extra delivery costs dependant on package weight. Please contact us to confirm delivery costs.

If you live out side the areas mentioned above / overseas please contact us before placing your order.

When will my order be processed & dispatched?

Orders received on working days by 12 noon will usually be dispatched the same day.

How long will it take to arrive?

Orders placed on standard delivery will arrive within 2 working days. Larger items will be 2-3 days.

Please note that some of our products are made to order and will take longer for delivery. These products will have this noted on their description. For further information regarding these, please contact us.

How do I check your stock levels?

If you want to confirm an items stock level either phone 01262 375 050 or use the our contact page. Please quote the product code when confirming stock levels.

Who delivers your products?

Small products like crutch ferrules will be sent via Royal Mail, larger items like wheelchairs & ramps will be sent via courier. Someone will have to be there to sign for the delivery.

Returns

We understand that you may want, at times, to return an item you’ve purchased from us. We strive to make this process quick and convenient for you. For further information on returns or to request a refund/return, please call us on 01262 375 050 or email us at enq@baylissmobility.co.uk.

If for whatever reason you are not satisfied with any other item you have purchased from us, you may return it if you notify us within 14 working days of receiving it. The product must be in its original packaging, unused and in a re-saleable condition and the cost of collection or return will remain at your charge.
We only accept returns for products that have been purchased through us. If your shipping address is outside the EU, we will retain the shipping fee.
If an item arrives damaged, or if your return is a result of an error on our part, we will refund or resend the item upon receipt of the damaged product within 30 days of the order.

Any return which does not meet the conditions set forth above will not be refunded or replaced.